Shipping Policy
Thank you for visiting and shopping at tcmbuy.com. To provide stable and efficient international shipping services for customers worldwide, we have established the following Shipping Policy. This policy applies to all orders shipped from our China warehouse to international destinations.
1. Shipping Coverage
We support shipping from China to most countries and regions worldwide, including but not limited to:
- Asia: Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, and others
- Europe: United Kingdom, Germany, France, the Netherlands, Italy, Spain, and others
- North America: United States, Canada, Mexico
- Oceania: Australia, New Zealand
- Middle East and other regions
If we are unable to ship to your country or region, we will contact you after your order is placed to adjust the order or provide a full refund.
2. Processing Time
To ensure product quality and safe packaging, orders are usually processed and shipped within:
- 1–3 business days after order confirmation
- 3–7 business days during major promotional periods
If there is insufficient stock, a public holiday, or a force majeure event, we will notify you in a timely manner.
3. Shipping Methods and Transit Times
We select the most suitable shipping channel based on the destination country and product type. Available shipping methods may include:
- International express services: DHL / FedEx / UPS
- Postal services: China Post International, EMS
- Cross-border dedicated lines: Europe and North America dedicated lines, Southeast Asia dedicated lines, and economy cross-border shipping lines
Estimated transit times for common regions are as follows:
| Region | Estimated Transit Time |
| East Asia / Southeast Asia | 5–10 business days |
| North America (United States / Canada) | 7–15 business days |
| Europe | 7–20 business days |
| Oceania | 7–15 business days |
| Middle East / South America | 10–25 business days |
| Some regions in Africa | 15–30 business days |
Actual delivery times may be affected by peak shipping periods, customs clearance speed, destination-country policies, and other factors.
4. Shipping Cost
Shipping fees are calculated based on the following factors:
- Country or region
- Package weight and volume
- Product category
- Selected shipping method, such as standard or expedited shipping
The final shipping cost will be automatically calculated and displayed on the checkout page.
Free shipping may be available for certain countries or regions when the order meets the required amount. Please refer to the checkout page for the final shipping cost and available shipping options.
5. Order Tracking
After your package has been shipped, you will receive an email containing:
- Tracking number
- Tracking link
- Shipping carrier name
You can use this information to check the shipping status of your order at any time.
6. Customs Duties and Import Fees
Cross-border parcels may be subject to fees in the destination country, including:
- Customs duties
- Value-added tax (VAT)
- Customs clearance service fees
- Other fees required by local government authorities
These fees are the responsibility of the recipient, and the calculation method varies by country.
If the customer refuses delivery and the parcel is returned, we may assist with follow-up handling. However:
- Shipping fees already incurred are non-refundable
- If the product is destroyed due to refusal of import or customs clearance, no refund can be issued
Please make sure you understand the import policies of your country or region before placing an order.
7. Incorrect Recipient Information or Failed Delivery
If delivery issues occur due to incorrect or incomplete recipient information, such as:
- Incomplete or incorrect address
- Invalid phone number
- No one available to sign for the parcel
- Failure to collect the parcel within the required pickup period
and the parcel is returned or destroyed, the buyer shall bear the related costs.
Please ensure that all recipient information is accurate before placing your order.
8. Delivery Delays
The following situations may cause shipping delays:
- Public holidays in China or the destination country
- Reduced international flights or transport congestion
- Effects of COVID-19 or other infectious disease control measures
- Customs inspections
- Weather conditions, such as snowstorms, typhoons, or heavy rain
- Force majeure events, such as strikes, political incidents, wars, or similar circumstances
In such cases, we will do our best to assist with tracking and follow-up inquiries, but we cannot guarantee exact delivery times.
9. Lost or Missing Package
If the tracking information has not been updated for an extended period or the package appears to be lost, please contact us. We will:
- Check the situation with the shipping carrier
- Assist in locating the package
- Provide a replacement shipment or refund if the package is confirmed lost
The investigation and handling process usually takes 7–20 business days, depending on the carrier’s investigation timeline.
10. Partial Shipment
Large orders or orders containing multiple product types may be shipped in separate packages to speed up delivery.
You may receive your items in multiple shipments and receive separate tracking information for each package.
11. Contact Us
If you have any questions about this Shipping Policy or would like to check your order status, please feel free to contact us:
- Customer service email: [email protected]
- Contact page: tcmbuy.com/contact
- Working hours: Weekdays, 10:00–18:00 (UTC+8)
We will handle your request as soon as possible.